Responsible Gaming

Version: 1.0  |  Last Updated: 3 July 2025  |  Applies to: buffalo-bet.com

At BuffaloBet, we believe that gambling should be an enjoyable and entertaining activity. We are deeply committed to promoting responsible gambling and to protecting the wellbeing of all Players who use our Platform. This page outlines our commitment, the tools we provide, and the organisations that can offer help to those who need it. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.

1. Our Commitment

1.1 Responsible Gaming Philosophy

BuffaloBet is dedicated to providing a safe, fair, and responsible gambling environment. We recognise that while the vast majority of Players enjoy gambling as a recreational pastime, a minority may develop harmful gambling behaviours. Our responsible gaming programme is designed to:

• Prevent underage gambling;
• Empower Players with tools to manage their gambling behaviour;
• Provide clear and accessible information about problem gambling;
• Facilitate access to professional support resources;
• Train our customer support team to identify and respond to signs of at-risk behaviour.

1.2 Core Principles

Gambling at BuffaloBet should always be:

• Entertaining — a leisure activity, not a source of income;
• Affordable — only stake what you can comfortably afford to lose;
• Informed — understand the rules and odds of every game you play;
• Controlled — use the tools available to stay within your personal limits.

2. Recognising Problem Gambling

2.1 Warning Signs Checklist

Problem gambling can affect anyone, regardless of age, background, or income. The following checklist may help you or someone you care about identify whether gambling has become problematic. Honest consideration of these questions is an important first step:

1. Do you spend more money on gambling than you intended to or can afford to lose?
2. Do you find it difficult to stop gambling, even when you decide to?
3. Do you gamble to escape stress, anxiety, depression, or other personal difficulties?
4. Have you lied to family members, friends, or colleagues about the extent of your gambling?
5. Have you borrowed money, sold possessions, or engaged in dishonest behaviour to fund your gambling?
6. Do you feel restless, irritable, or distressed when you try to reduce or stop gambling?
7. Do you frequently think about past gambling experiences or plan future gambling sessions?
8. Have you neglected work, study, family, or personal responsibilities because of gambling?
9. Do you return to gambling to try to win back money you have previously lost ("chasing losses")?
10. Have you experienced financial difficulties, relationship problems, or health issues that you believe are related to your gambling?

If you answered yes to two or more of these questions, we strongly encourage you to use the tools available on this page and to contact a professional support service.

3. Player Protection Tools

3.1 Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much you can deposit into your Account within a chosen period. Deposit limits can be set or lowered in your Account settings or by contacting our support team at [email protected].

• Lowering a limit takes effect immediately;
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the increase comes into effect.

3.2 Loss Limits

You can set daily, weekly, or monthly loss limits to restrict the total amount you can lose within a specified period. Once your loss limit is reached, you will be unable to place further wagers until the limit period resets. The same increase/decrease rules as deposit limits apply.

3.3 Wagering / Bet Limits

Players may set a limit on the maximum stake per bet or spin to help manage the pace of gameplay and overall expenditure.

3.4 Session Time Limits

You can set a maximum session duration, after which you will be automatically logged out of the Platform. You will also receive on-screen notifications reminding you of how long you have been playing during your session.

3.5 Reality Checks

Our Platform offers reality check notifications, which display at regular intervals during gameplay to remind you of the time elapsed and the net result of your session. You can choose your preferred notification interval in your Account settings.

3.6 Cooling-Off Period

If you feel you need a short break from gambling, you may request a cooling-off period of 24 hours, 48 hours, 7 days, 30 days, or another period of your choosing. During a cooling-off period:

• You cannot log in to your Account to place wagers;
• Your Account remains active for withdrawal purposes;
• All promotional marketing communications will be suspended.

To activate a cooling-off period, go to your Account settings or contact [email protected].

3.7 Self-Exclusion

If you wish to take a more extended break or permanently exclude yourself from gambling at BuffaloBet, you may request a self-exclusion. Self-exclusion options include:

• Temporary Self-Exclusion: Periods of 6 months, 1 year, 2 years, or 5 years;
• Permanent Self-Exclusion: Indefinite closure of your Account with no possibility of reinstatement.

During any self-exclusion:

• Your Account will be immediately restricted from all gambling activity;
• All marketing communications will cease;
• Any remaining Real Money Funds will be returned to you subject to verification;
• Bonus Funds will be forfeited.

To initiate self-exclusion, please contact us at [email protected] with the subject line "Self-Exclusion Request". Requests will be processed within 24 hours.

We also encourage Australian Players to register with BetStop — the National Self-Exclusion Register — which allows you to exclude yourself from all Australian-licensed online and phone wagering services in a single step. Visit www.betstop.gov.au for more information.

3.8 Account Closure

You may permanently close your Account at any time by contacting [email protected]. Account closure differs from self-exclusion; if you are concerned about your gambling behaviour, self-exclusion is the recommended option.

4. Tips for Responsible Gambling

4.1 Practical Guidance

The following tips can help you maintain control over your gambling activity:

• Set a budget before you play and stick to it — only gamble with money you can afford to lose;
• Treat gambling as entertainment, not as a way to make money or solve financial problems;
• Take regular breaks — do not gamble for extended periods without resting;
• Do not chase losses — accept that losing is a normal part of gambling and resist the urge to keep playing to win money back;
• Avoid gambling when emotional — do not play when you are stressed, depressed, anxious, or under the influence of alcohol or drugs;
• Keep track of time and money — use session reminders and reality checks available on the Platform;
• Balance gambling with other activities — maintain a healthy mix of hobbies, social interactions, and responsibilities;
• Never gamble with borrowed money — avoid using credit facilities, loans, or borrowed funds to finance gambling activity;
• Talk to someone — if you feel gambling is becoming a problem, speak to a trusted friend, family member, or professional support service.

5. Protection of Minors

5.1 Age Restriction Policy

BuffaloBet strictly prohibits access to the Platform by persons under the age of 18 years. This is the minimum legal age for gambling in all Australian states and territories. We employ multiple layers of age verification, including document-based KYC checks, during and after the registration process.

5.2 Parental Responsibility

If you share a device or computer with minors, we strongly recommend taking the following precautions:

• Never leave your Account logged in on a shared device;
• Always log out completely after each session;
• Do not disclose your login credentials to your children or other household members;
• Use parental control software to restrict access to gambling websites;
• Store any financial documents or cards in a secure location.

5.3 Parental Control Software

Third-party parental control and internet filtering tools can be used to block access to gambling websites. We recommend investigating options such as:

• Net Nanny — parental control software with website filtering;
• Qustodio — device management and content filtering for families;
• Gamban — dedicated gambling-blocking software available across devices and platforms.

5.4 Reporting Underage Access

If you believe a minor has gained access to the Platform, please notify us immediately at [email protected]. We will investigate and take appropriate action without delay.

6. Support Resources

6.1 Australian Support Organisations

If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available from the following organisations:

7. Contact Us

If you wish to use any of the responsible gaming tools described on this page, have concerns about your gambling behaviour, or need to report any responsible gaming-related matter, please contact our dedicated support team:

• Email: [email protected]
• Compliance & Responsible Gaming: [email protected]
• Live Chat: Available directly on the Platform
• Website: buffalo-bet.com

Our responsible gaming support team is available to assist you. All communications are treated with the utmost confidentiality. We are committed to responding to all responsible gaming enquiries as a priority matter.

Remember: Gambling should be fun. If it stops being fun, we are here to help.